Maintenance
Our support company On-Call Communications is UK’s and Europe’s largest maintainer. Customer base includes police, fire, airport and council authorities, central distributing warehousing, blue chip companies, Defra, MOD and JCB to mention just a few. We offer a range of contracts to suit your customer requirements from:
Valcom Support Maintenance Packages – Options
Standard Care
Monday – Friday 9am – 5pm (excluding bank holidays)
8 Hour response to call inclusive of all callouts and replacement of faulty equipment
Standard Care Plus
7 Days 9am – 5pm (excluding bank holidays)
8 Hour response to call inclusive of all callouts and replacement of faulty equipment
Constant Care
365 days a year 24 hours day
8 Hour response to call inclusive of all callouts and replacement of faulty equipment
A five year contract is available at a discounted rate.
Note* All support contracts are pre-paid in advance
Phone, Fax and Email – What do our maintenance options include?
Our experienced team of Technical Support Specialists is available from 8:30 am til 5:30 pm 7 days a week except bank holidays to provide assistance by phone, fax, or e-mail with the following:
- Telephone System Integration – Access Port Options, Connections
- Access Options – with or without a Phone System
- Initial System Set-Up & Programming
- Integrating Valcom equipment with other manufacturer’s products
- Troubleshooting Assistance with Cabling, Speakers/Horns, Power Supplies, Page Controls/CPUs, Grounding Issues, & Programming
- Cabling Information & Troubleshooting
- Detailed Product Information
- Complex System Design Assistance
- Equipment Placement Suggestions
Emergency Troubleshooting Assistance for your on-site Field Technicians is available 365 days a year, 24/7. Your Field Technicians should call from the jobsite equipment room with:
- List of the equipment on-site
- Multi-meter (Volt/Ohm Meter)
- Tone generator
- Lineman’s test set (a spare set)
Telephone Numbers
Tel: +44 (0)1457 810391
Fax: +44 (0)1457 810422
Postal Address
On-Call Communications
On Call House
14 Brookhill Close
Standedge Business Park
Diggle
Saddleworth
OL3 5NH