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Call Helpline / Sales 01457 810 391

Email support@valcom.co.uk | sales@valcom.co.uk

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Valcom Support Maintenance Packages – 3 Options

Our support company On-Call Communications is UK’s and Europe’s largest maintainer.  Customer base includes police, fire, airport and council authorities, central distributing warehousing, blue chip companies, Defra, MOD and JCB to mention just a few. We offer a range of contracts to suit your customer requirements from:
 
Standard Care
Monday – Friday   9am – 5pm (excluding bank holidays)
8 Hour response to call inclusive of all callouts and replacement of faulty equipment
 
Standard Care Plus
7 Days   9am – 5pm (excluding bank holidays)
8 Hour response to call inclusive of all callouts and replacement of faulty equipment
 
Constant Care
365 days a year 24 hours day
8 Hour response to call inclusive of all callouts and replacement of faulty equipment
 
A five year contract is available at a discounted rate.
Note* All support contracts are pre-paid in advance

Phone, Fax and Email - What do our maintenance options include?


Our experienced team of Technical Support Specialists is available from 8:30 am til 5:30 pm 7 days a week except bank holidays to provide assistance by phone, fax, or e-mail with the following:

  • Telephone System Integration - Access Port Options, Connections
  • Access Options – with or without a Phone System
  • Initial System Set-Up & Programming
  • Integrating Valcom equipment with other manufacturer’s products
  • Troubleshooting Assistance with Cabling, Speakers/Horns, Power Supplies, Page Controls/CPUs, Grounding Issues, & Programming
  • Cabling Information & Troubleshooting
  • Detailed Product Information
  • Complex System Design Assistance
  • Equipment Placement Suggestions

     
Emergency Troubleshooting Assistance for your on-site Field Technicians is available 365 days a year, 24/7.  Your Field Technicians should call from the jobsite equipment room with:  

  • List of the equipment on-site
  • Multi-meter (Volt/Ohm Meter)
  • Tone generator
  • Lineman's test set (a spare set)

 

Telephone Numbers

Tel:  +44 (0)1457 810391
Fax:  +44 (0)1457 810422

Postal Address

On-Call Communications
On Call House
14 Brookhill Close
Standedge Business Park
Diggle
Saddleworth
OL3 5NH

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